ROLE DESCRIPTION

Individual responsibilities

Minimum 10 hours per week @ £9 per hour

Planning / Strategy

• Log onboarding student data into Vocational Impact CRM system
• Support volunteer coordinator with preparing paperwork and essential documentation prior to student departure to VI project in Africa, India.
• Maintain internal CRM system
• Maintain and organise Vocational Impact customer filing system
• Following up with students about their placements and chasing for documentation.
• Prepare interview background checks ahead of interviews.
• Conduct occasional pre-departure checks, make final allocation ‘tweaks; and monitor progress of relationship.
• Converse any difficult questions from university partnerships or students back to relevant VI team member
• Book and support calendar events and interviews for VI team.
• Support Digital Manager with content preparation and editing online content
• Support report writing.
• Self-motivation is essential and regular updates and work log must be kept as this role is remote. Occasional face-to-face meetings (Petersfield)

Parameters for success

KPIs

• Customers feel supported and all documentation is collected on time
• Support Partnership Manager with any documentation.
• Increase in activity on all social media channels
• New content uploaded and edited to present externally

Accountability

Production

• Support customer journey from conversion to pre-departure
• Support university partnerships
• Escalate development and improvement ideas to Director
• Participate In weekly meetings and keep an active work log

Organisational behaviour

• Continuously question the status-quo and look for ways to improve; inspire colleagues to do the same
• Balance between big picture focus and getting your hands dirty
• Share information and identify best practices openly with colleagues
• Identify challenges/problem areas and present solutions
• Spread positive energy and make the workplace a fun environment

External

• Universities
• Customers (Volunteers/students)
• Social Media users

Special considerations

Marketing and sales experience desirable, but all training will be given

Must be proficient with a computer, Google, G drive and the internet in general.

You may be required to participate in university shows and talks.